Creating custom wedding stationery is very personal experience that I feel should not be left to online widgets and other techno-gizmos. I work with clients both locally in San Diego and throughout the United States. If you are not local, no need to worry. I have been building long-distance relationships with my customers for years. It’s something I have become very good at and pride myself on the best customer experience possible.
This is how we’ll work together:
1: Start by requesting a quote
If you’ve found a design on my site that you love and want to start talking about customizing it for your event, it’s best to request a quote. Our online quote request form will give us all the information we need to get started. If you are not sure of the exact quantity or items that you will need simply take your best guess and we’ll figure out the specifics later.
If you are in the San Diego area, please email me to set-up an invitation consultation appointment. At your appointment you can see the invitations in person and feel the quality of the paper and printing.
2: Then we’ll help you finalize your quote
Once we have your request for a quote, we’ll start an email dialog with you working one-on-one. Once we both agree on the specifics (stationery items, quantities, colors, etc.) we’ll send you a final quote which will be used to determine your payment due. We want you to know exactly how much everything is going to cost before we start any work.
3: If you’re ready to order, make your payment
With your quote finalized you then submit payment on your order prior to production. An invoice will be emailed to you which will include a link for you to make your online payment with a credit card.
- Wedding Invitations: 50% non-refundable deposit to place order and start design layout. After reviewing and approving your final proof, the remaining 50% payment of your order will be required.
- Party Invitations, other stationery, rush projects: 100% due prior to start of project
4: Submit your wording
You can submit your wording through our online order form (coming soon) or email to firstname.lastname@example.org. We’re happy to help with any etiquette questions you may have. We’ll help guide you in choosing your wording and addressing any unique situations you may have. To start, please review our wording and etiquette information.
5: Review online digital proofs
Since each item I produce is customized, proofs are a mandatory step for all items.
There is no charge for the first proof of your item. Any minor change(s) made to the first proof are also free of charge. There is also no charge for your second and third proof. If changes are made after the third proof, there is a proof charge of $10.00 for the fourth proof. Any subsequent proofs are also an additional charge of $10.00 each.
If there are extensive changes made to the initial proof that are not in line with the original order placed, or changes that do not reflect the original verbiage supplied, your order is subject to a redesign fee of $40.00 per hour. (Billed at 15 minute increments), Proofs are generally produced within a week from the time I receive your order. I send the proofs out via email. Production begins only after I have your approval of the proof. I do run all orders through spell check; however, the customer is responsible for reviewing the order for correct spelling, grammar, and information accuracy. Once I receive an approved proof back from a client, the order is put into production. Changes cannot be made to an order once it is put into production. *I cannot redo any order free of charge after a proof is approved
If you chose to add anything during the design process we will provide you with a revised quote showing the additional costs before proceeding.
6: Approve your last proof, make final payment and production starts 3-4 weeks
After reviewing and approving your final proof, the remaining 50% payment of your order will be required. Once your final payment is received we’re set to go to print.
We know three weeks seems like a long time, and four even longer. Keep in mind we’re a small company and can only produce so much each week. You can be rest assured that we will not miss our agreed upon ship date. In fact, we often ship a few days early.
7: Get ready, because I’m confident that you’ll be smiling from ear-to-ear
You are going to love our work! We put our heart and soul into each piece we produce. Our goals: beautiful design, impeccable typography, crisp printing, and paper that will knock your socks off.
Once the invitations are ready to go, we’ll call you for pickup or we’ll ship them to you and you can cross one more thing off that to-do list!
All orders are shipped via USPS priority mail or FED EX, depending on the size of your order. If you are local in San Diego, you may request to pick-up your invitations so that you do not have to pay for shipping.
And here is some additional information you should know about
Turnaround // The average order will take about 3-4 weeks depending on the size and complexity of the order. This includes printing and assembly. If you need a faster turnaround time, rush fees may apply. Invitations are hand assembled and therefore may vary slightly but I strive to ensure quality is consistent throughout the order. Party invitations and save the dates will have a quicker turnaround time than a full wedding suite.
Rush turnaround // For an upcharge, we can try to accommodate rush orders. Please check with us prior to placing order to see if we can fit your rush order into our schedule. When you order a rush job it usually means someone is working late to complete your order, thus the added expense. Plus there may be additional rush shipping fees.
Proofs // You will receive at least three digital proofs via email. Change requests on the first proof are included in your order. Additional rounds of revisions are $10 per round of request.
Photo Information // You may email your photo in a JPEG file format with a minimum resolution of 300 DPI. ***By providing me with your image, you agree that you are the photographer or have permission documented by the copyright holder. You also agree to take full responsibility for any misuse of copyrighted images and agree to not hold me liable for any misuse of any copyrighted images*** You are responsible for sending me a high resolution photograph. We are not responsible for the quality of printing if you send us low resolution images.
Shipping and handling // All orders are shipped via USPS Priority Mail or FEDEX unless otherwise specified. Shipping and handling charges will be added to your final balance due. Expedited shipping is also available. At this time we only ship within the United States. If you are local in San Diego, you may request to pick-up your invitations so that you do not have to pay for shipping.
Payment // To place an order we require payment…50% deposit for wedding invitation, 100% due in full for all other stationery orders. We accept Visa, MasterCard, and Paypal.
Cancellations // All deposits are non-refundable. Orders that have already gone to print may not be canceled.
Sales tax // We must charge sales tax on orders shipped to a California address, but orders shipped outside of California are not charged sales tax
Returns // All of our invitations are individually designed and printed, therefore we cannot accept returns. However, if something isn’t right, we will do everything possible to fix the problem immediately. Due to the labor-intensive nature of my items, once you have placed an order I am unable to issue any refunds, returns or exchanges.
Please carefully review your detailed quote.